Question
Songify isn't working properly. What should I check?
Answer
If the window won't even open:
- Run
Songify.exefrom its own folder, not out of the zip. - Add an antivirus exclusion for that folder. Heuristic scanners hate unsigned .NET apps — why VirusTotal flags it.
- Try a fresh extract of the latest release rather than repairing a half-updated folder.
If it opens but nothing useful happens:
- Spotify / Pear has to be playing, not paused on a dead tab.
- Re-link Spotify and Twitch. Expired tokens look like "Songify is broken."
- Widgets need the web server started. The site needs an API token.
Logs are under Settings → Logs. You can upload one to the log analyzer; the file is not stored. If that doesn't point at anything obvious, open a support ticket and attach the log.
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